Ordering
What to Know Before Ordering a Custom Mascot
A custom mascot order goes smoothly when you come prepared: a confirmed character design, wearer measurements, a written list of customization, and a realistic timeline for your first event.
By Mascot Design Team · Published August 28, 2026 · Updated August 28, 2026
Ordering a custom mascot is different from buying a ready-made costume - the product is built for you, which means the order details matter more. Here is what to have ready before you start.
1. Confirm the character before you order
A custom mascot starts with a character: the animal or design, the name, the personality, and the colors. If the character is not fully settled, settle it first. Changing the character mid-order is more expensive and slower than confirming it up front.
2. Collect wearer measurements
Have the actual wearer's measurements ready - height, weight, chest, and waist. If the costume will be shared, provide the largest expected wearer's measurements and say so. Accurate measurements at order time prevent fit surprises later.
3. Write down the customization list
List every customization element in writing: body colors, trim colors, eye details, lettering, logo panel. A written list becomes the reference for both you and the maker, and it prevents 'I thought we agreed on X' later.
4. Set a timeline around your first event
Custom work takes time to build. If you have a fixed-date event - homecoming, a season opener - tell the team that date when you inquire, and ask what timeline that requires. Ordering for 'sometime this year' and ordering for 'before September 20' are different conversations.
5. Ask the questions that matter
- How does the performer see out of this design?
- What customization does this design support?
- How should we care for the materials?
- What happens if the fit is off when it arrives?
Frequently Asked Questions
Confirm the character design, collect wearer measurements, write down every customization element, and set a timeline around your first event date.
Plan around your first fixed-date event and ask the team what timeline that requires when you inquire. Custom work takes time to build, so earlier is safer for season-opening events.
How the performer sees out, what customization the design supports, how to care for the materials, and what happens if the fit is off when it arrives.